Digital Membership Card FAQ
Brooklyn Botanic Garden membership cards and guest passes are now digital! Members can access their digital membership card through a smartphone app or save it to their digital wallet, then show it on their phone upon entry to validate their free member tickets. (Each member, child, and guest needs their own ticket for Garden entry.) Guest passes are stored in and redeemed through the app.
If you prefer to receive paper cards and passes, please reach out to [email protected].
Follow the instructions below to access your digital membership card and guest passes.
DOWNLOAD YOUR MATERIALS
Access Your Member Card
- Tap the appropriate button below to download the eMembership Card application to your device, or search for it in your smartphone app store.
- Open the app and allow location access to display the nearest membership organizations.
- Tap on the Brooklyn Botanic Garden logo.
- Tap Find My Membership Cards and enter the primary member’s last name and membership number. Member Lookup Tool
- To add your membership card to your wallet: Verify your membership information and tap Download my cards.
Updating After a Renewal
Your expiration date will not update automatically. Following the Find My Membership Cards prompt should download your updated cards.
Access Guest Passes
- Open the eMembership Card app on your smartphone and select the BBG logo.
- Select Membership Benefits.
- On the Membership Benefits page, select Guest Passes.
To redeem a guest pass, display it at the ticket window to be scanned. Please also book a Member Guest with Pass ticket for guests.
Parking Passes (for Dual Memberships and Above)
If you purchased a membership on or before May 17 or opted out of digital materials, your parking passes will arrive in the mail.
If you purchased your membership after May 17, you can pick up your parking passes at the information desk in the Steinberg Visitor Center. A membership representative is there Wednesday and Thursday, 12–7 p.m., and Friday–Sunday, 10 a.m.–5 p.m.
FREQUENTLY ASKED QUESTIONS
If I download my digital card, do I still need a member ticket to enter the Garden?
Members need a ticket to enter the Garden. While advance tickets are not required, we do encourage members to reserve free member tickets for quicker entry. Display your digital card to validate your ticket.
I don’t want digital cards and still want to receive the materials through the mail. Is that possible?
Yes! If you’d like to receive paper membership materials, please contact the Membership Office. It will take 2–3 weeks to receive your materials in the mail.
Brooklyn Botanic Garden isn’t appearing when I search the app.
Please make sure that you give the app access to your location. If you still can't find BBG listed, please delete the app and download again.
Do I have to download the app or can I save my membership card to my smartphone wallet?
You can download the membership card to your smartphone wallet, but you need to do it via the app. Once you download the card to your phone, you can delete the app. Please note that you will need to use the app to access digital guest passes.
My membership includes guest and/or parking passes. How do I use those?
Your guest passes are stored in the eMembership Card app. To locate your guest passes, tap Membership Benefits and then Guest Passes. Pull them up before you get to the ticket window and let us know you’d like to redeem them on your visit.
If you purchased a membership on or before May 17 or opted out of digital materials, your parking passes will arrive in the mail.
If you purchased your membership after May 17, you can pick up your parking passes at the information desk in the Steinberg Visitor Center. A membership representative is there Wednesdays and Thursdays, 12–7 p.m., and Friday–Sunday, 10 a.m.–5 p.m.
There is a secondary member on my membership. How do they access their membership card?
A secondary member can download the digital membership card following the same process; you can forward the confirmation email. They will need the membership number to locate the membership card.
I renewed or made changes to my membership, but my membership card hasn’t been updated. How do I fix this?
To update your membership card, simply tap Find My Membership Cards and complete that process again, including downloading your new membership cards.
I downloaded my card, but now I can’t find it. Where did it go?
Search in your app library for “eMembership Card.” You can add your card to your Apple or Google Wallet, but will still need to use the eMembership Card app for your guest passes.
There is an error on my membership card. How can I fix it?
If any of your membership information is incorrect, please email [email protected]. We’re happy to fix it for you.